Shipping Policy

Effective Date: [September 3, 2026]

1. Order Processing and Production Lead Times

As our exhaust systems and performance parts are custom-made or produced on demand to ensure a precise fit for your vehicle, orders require a specific production and processing period before shipment.

Production Lead Times: Products made from 304 stainless steel typically require 5 to 10 business days, while titanium products generally take 15–30 days, depending on the vehicle model and configuration (e.g., standard setup vs. valved systems).

2. Shipping Costs and Estimated Delivery Times

We ship globally, covering major international markets, including the United States.

Shipping Methods: We partner with reliable international logistics providers (such as DHL, FedEx, or specialized air/sea freight services for large automotive components).

Estimated Transit Time: Once shipped, standard international delivery typically takes 10 to 30 business days, depending on your location and customs clearance processes.

Shipping Costs: Free shipping on all orders.

3. Order Tracking

Once your custom exhaust system is completed and handed over to the logistics provider, we will send a shipping confirmation email containing a tracking number. You can check the status of your package directly via our website or the logistics provider's tracking platform.

4. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the recipient/buyer. Please consult your local customs authority for details regarding potential fees.

5. Shipping Delays or Lost Packages

While we make every effort to ensure your order arrives on time, unforeseen delays may occasionally occur (e.g., due to customs inspections or peak holiday periods).

If your tracking information has not been updated for an extended period, please contact us for assistance.

6. Contact Us

If you have any questions or concerns regarding shipping, please contact us via the following methods:

Email: Rocoo@decaigfc.com

Phone / WhatsApp: +86 1303 7832 959

Address: Fuquan Decai Auto Parts Manufacturing Co., Ltd., Machangping Industrial Park, Fuquan, Guizhou, 550501, China